Improving performance and reducing complexity.

Our professionals are helping Retail and Commercial Banks deliver project, programme, and change management initiatives that enable improvement to performance and reduction of complexity - driven by out-dated technology platforms, inappropriate procedures and duplicate business processes - in activities like customer service, customer complaints and banking operations as well as in business support functions like HR and Finance.

Examples of our work.

• Defining and creating the business case, and obtained Executive Management level sign-off for £250m investment to enhance the Internet Banking capabilities across a leading retail banking group.
• Migrating over 400 high-value Finance, Accounting, Research and Non-voice Operational roles from various global locations to two Shared Service Centres in India and US.
• Evaluating the group-wide portfolio of projects at a leading retail bank for alignment with long-term strategy – which led to a savings of £40m from discontinuation of projects.